Frequently Asked Questions
Yes, you will need to submit the person’s name during booking.
You can contact our Customer Service via email us at support@rewardsandyou.com with the correct information, and we will amend it accordingly.
| Spa: You are allowed to make changes to the booking details with a minimum advance notice of 48 hours prior to appointment date, with a RM25 penalty after an email confirmation has been sent to you.
Any changes made in less than 48 hours will not be entertained, and the offer will be deemed null & void. Holiday Stay: You are allowed to make changes to the name, date and destination on the booking with a minimum advance notice of 14 days prior to the initial confirmed travelling date, with a penalty of RM100 per room. Any changes made after the 14 days will not be entertained, and the offer will be deemed null & void. |
Option 1: Please refer to the second last page of your voucher. Your Username is the Voucher Number and the Password is your Activation Code .
Option 2: You may also type in your email address below and we will send you your username and password.
| Please recheck your username (voucher number) and password (activation code) and look for possible mistyping of capital letters, alphabets and numbers [e.g. O & 0 (zero), I & 1 (one)]. Try to key in once more after you have verified your correct username and password.
If you are still unable to activate your voucher, you may contact our customer service via email us at support@rewardsandyou.com . |
| Please check your email (including your spam mail and junk folder). If you are still unable to locate it, you may contact our Customer Service via email us at support@rewardsandyou.com |
A. Please check your email (including your spam mail and junk folder). If you are still unable to view your activation code clearly, you may contact our Customer Service via email us at support@rewardsandyou.com .
Please recheck your username (voucher number) and password (activation code) and look for possible mistyping of capital letters, alphabets and numbers [e.g. O & 0(zero), I & 1(one)]. Try to key in once more after you have verified your correct username and password.
If you are still unable to activate your voucher, you may contact our customer service via email us atsupport@rewardsandyou.com .
Yes. You are allowed to make changes to the booking details with a minimum advance notice of 48 hours prior to appointment date, with a RM25 penalty after an email confirmation has been sent to you.
Any changes made in less than 48 hours will not be entertained, and the offer will be deemed null & void.
Yes, you will need to submit the person’s name during booking.
No, you will only be required to pay RM25 if you make any changes once your booking has already been confirmed.
The type of accommodation depends on your voucher. Please refer to your voucher for the type of hotels entitled to you
You may request for a hotel/resort at the additional information column when you are making the booking. Please note however that you are NOT allowed to choose a particular hotel/resort and your request will be strictly subject to availability only and is not guaranteed.
Yes. You are allowed to make amendments to the name, changes of the date or destination on the booking at the latest 14 days prior to the initial confirmed travelling dates. A penalty of RM100 per room will be imposed for any of the above changes. Any changes made in less than 14 days will not be entertained, and the offer will be deemed null & void.
| It depends on the hotel/resort and the booking date. You will be advised on this in your Hotel Confirmation Voucher. |
We have offline and online options – You can login to the website and view the payment methods once you have activated the voucher.
Options:
Pay online using our website
I. Internet Banking (Bank Islam, CIMB Clicks, Hong Leong Online Payment, RHB Bank, maybank2u.com and Public eBank)
II. Credit Card (Visa and Master Card)
III. Web Cash Account
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OR Payment for the booking fee can be made using the payment methods below:
I. Cheque : Payable to Masterz Myind Sdn Bhd
II. Direct Banking: Masterz Myind Sdn Bhd
III. Maybank Account Number: 512-343539-038
IV. Public Bank Account Number: 315 46856 17
Please retain your receipt and fax or email to us once payment is made. Fax No: +603 6207 6716 or Email Address:support@RewardsAndYou.com
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| Yes Customers can redeem during this period with a surcharge of RM 50 up to RM 200 per night. The surcharge will be advised at the time of booking.
(Note: weekends – Friday and Saturday, weekdays – Sunday to Thursday). |
| We will try to meet your request and you may also be required to pay a surcharge. However please note that this request will be strictly subject to availability only and is not guaranteed. |
| We will try to meet your request and you may also be required to pay a surcharge. However please note that this request will be strictly subject to availability only and is not guaranteed. |
Yes, you will need to submit the person’s name during booking.
You will not be able to extend nights by using another voucher. You are only allowed to make one booking per voucher at any one time.
| No, the booking fee is not refundable. |
Yes, you can login to our website at
using your Username (voucher number) and Password (activation code) to view the Hotel/Resort list.
| Group bookings are normally not entertained. However, you may place your request at the ‘Additional Information’ column where it will be strictly subject to availability and is not guaranteed. You may need to pay a surcharge in order to accommodate this request. |
| As per our Terms and conditions, specific hotels or resorts cannot be chosen. However, you may place your request at the ‘Additional Information’ column where you may be required to pay a surcharge. Please note that this request will be strictly subject to availability only and is not guaranteed. |
Not at the moment, but we are looking into more possibilities in future.
Not at the moment, but we are looking into more possibilities in future.
You may request to include breakfast under the “Additional Info” column. There may be additional charges for this where the cost will vary based on each individual participating hotel’s or resort’s rate.
You can request to add extra nights under the “Additional Info” column or contact our Customer Service via email us at support@rewardsandyou.com. The cost will vary based on each individual participating hotel’s or resort’s rate.
Yes, you will need to submit the person’s name during booking.
| You can contact our Customer Service via email us at support@rewardsandyou.com with the correct information, and we will amend it accordingly. |
Spa: You are allowed to make changes to the booking details with a minimum advance notice of 48 hours prior to appointment date, with a RM25 penalty after an email confirmation has been sent to you.
Any changes made in less than 48 hours will not be entertained, and the offer will be deemed null & void.
Holiday Stay: You are allowed to make changes to the name, date and destination on the booking with a minimum advance notice of 14 days prior to the initial confirmed travelling date, with a penalty of RM100 per room. Any changes made after the 14 days will not be entertained, and the offer will be deemed null & void.
